Individual customer terms of service and app licence

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1. Who we are and how these terms apply

This agreement is between Alessia International Ltd ("Alessia", "we", "us" or "our") and you, the individual who creates or uses an Alessia account. Alessia International Ltd is registered in England and Wales under company number 17259224. Its registered office is 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

These terms apply to the Alessia mobile applications, app.alessiahq.com, individual subscriptions and related portfolio services. We refer to these together as the "Service". When you create an account or accept these terms, you confirm that you have read and agree to them. Our Acceptable Use and Patient Data Policy and any plan or purchase terms shown to you before purchase also form part of this agreement.

If an institution provided your account or controls it, the Institutional SaaS Agreement and the institution's policies apply instead of or alongside these terms. Institution and individual accounts are separate. Content does not transfer automatically between them.

Under UK law, you are a "consumer" under these terms only when acting wholly or mainly outside your trade, business, craft or profession. Other jurisdictions may apply mandatory consumer guarantees or unfair-terms protections even if you acquire the Service for professional or business use. Nothing in these terms removes a mandatory right that applies to you, including any applicable Australian Consumer Law guarantee.

2. Eligibility and account registration

You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate account information, keep it current and create no more than one individual account unless we agree otherwise.

Alessia does not currently verify your identity, professional registration, credentials, student status, employment, competence or authority to practise. Creating an account, appearing in a report or being named as a supervisor is not verification by Alessia. You must not claim that Alessia has verified or endorsed you.

You are responsible for your login details and activity under your account. Do not share credentials or allow another person to use your account. Tell support@alessiahq.com promptly if you suspect unauthorised access.

3. What the Service is

Alessia is a professional learning, logbook and portfolio tool. It may let you record clinical and non-clinical activity, upload evidence, organise credentials, map evidence to competency frameworks, monitor portfolio coverage, use educational calculations and AI-assisted features, and create reports.

Alessia is not:

• an electronic health record, patient record, clinical communications system or emergency service;
• intended for current patient care, diagnosis, prognosis, triage, monitoring or treatment;
• an official record of a regulator, professional body, university, employer or training provider;
• a direct submission channel to those bodies unless a feature expressly states otherwise; or
• proof that an entry, assessment, signature, credential, competency or professional status is authentic or accepted.

You remain responsible for the completeness and accuracy of your portfolio and for retaining any record that your employer, regulator, insurer or professional body requires. Do not rely on Alessia as the only copy of essential evidence.

Features described as beta, preview, pilot, forthcoming, "coming soon" or on a roadmap may be incomplete, changed or never released. Supervisor verification, in-app assessment and external submission are available only where the Service expressly identifies them as live features.

4. Your right to use the Service

If you comply with these terms and pay the applicable charges, we grant you a limited, personal, non-exclusive and non-transferable right to access and use the Service for your own lawful professional education and portfolio purposes during your subscription or trial. We may revoke this right only as permitted by section 15.

You must not resell, sublicense or provide the Service to another person; scrape or systematically extract its content; reverse engineer it except where applicable law cannot exclude that right; bypass usage, storage or access controls; use it to build a competing product or dataset; or use Service content to train an AI model without our written permission.

You must not place an excessive or disproportionate load on the Service or interfere with its normal operation for other users. In particular, you must not use a bot, script, crawler or other automated means to access the Service except through an interface we have expressly authorised; make automated or repeated requests, downloads or exports beyond what normal personal portfolio use reasonably requires; or circumvent, or attempt to circumvent, a rate limit, quota or other technical control. We may apply reasonable technical measures, including rate limits, to protect the Service for all users, and may suspend or restrict access under section 15 where this paragraph is breached.

Some plans have storage, AI, analytics, report or other usage limits. We will identify material limits in the plan description or Service. We may apply reasonable technical controls to enforce them.

5. Your content

"User Content" means portfolio entries, notes, recordings, transcripts, assessments, feedback, signatures, calculations, tags, files, images, videos and other content you submit to the Service.

If User Content contains personal data and you use the Service for your professional portfolio, you normally decide why that information is recorded and act as its controller. Alessia processes that User Content on your behalf under the instructions in Schedule 1. Alessia acts separately as controller for its own account administration, authentication, subscriptions, communications, analytics, security, abuse prevention, complaints, legal compliance and legal-rights purposes, as explained in the Privacy Notice.

If an employer, university, training body or other organisation controls information you propose to use, you must use an appropriately governed Institution account or have that controller's authority and a lawful arrangement permitting use of the individual account. These terms do not make you controller of information that another person or organisation actually controls.

As between you and Alessia, you retain your rights in User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, convert, index, display and otherwise process User Content only as needed to provide, secure and support the Service, comply with law, and exercise our rights under this agreement. Service and model improvement using portfolio information is limited to the Anonymous Information described in section 13. This licence lasts while the content is held by us and for a reasonable backup or legal-retention period after deletion.

You are responsible for User Content and confirm that:

• it is accurate to the extent you present it as factual;
• you have all necessary rights, permissions and professional authority to submit and use it;
• its collection, redaction, disclosure and use comply with confidentiality duties, workplace rules and applicable law;
• it does not infringe intellectual property, privacy, confidentiality or other rights; and
• it contains no Patient Personal Data as defined below.

Where User Content contains another person's personal data, you must identify and comply with an applicable lawful basis and, for any permitted special-category data, an applicable special-category condition. Patient Personal Data and intentional user special-category data remain prohibited under these terms even if you believe a lawful basis or condition might otherwise exist.

You acknowledge that portfolio entries may be incomplete, subjective or retrospectively created. Alessia does not independently verify them.

Do not intentionally submit information about your own health, disability, ethnicity, beliefs, sexual orientation, trade-union membership or other sensitive characteristic. Alessia does not need that information for a standard account. If a specific feature asks for it, that feature will explain why it is needed and how it will be used.

6. No patient personal data

You must not enter, upload, record, dictate, import, link or otherwise submit information relating to an identified or identifiable patient ("Patient Personal Data"). This includes direct identifiers and information that identifies a patient indirectly or in combination with other reasonably available information.

Patient Personal Data can include names, initials, dates of birth, addresses, contact details, hospital or record numbers, faces, voices, distinctive body features, unredacted scans or documents, and combinations of exact dates or times, exact age, named location or team, rare diagnosis, unusual procedure and detailed narrative. Patient consent does not override this prohibition.

You must minimise and generalise encounter information and fully redact evidence before uploading it. Before Alessia accepts audio, an image, video or document, you must attest that it contains no Patient Personal Data, all redactions are permanent and you may lawfully use the material. Alessia does not automatically detect or redact Patient Personal Data or remove metadata from files. You must check the exported file and its metadata before uploading it.

We do not promise that automated or manual checks will identify Patient Personal Data. If a reliable indicator suggests a direct identifier, or a combination of information creates an elevated re-identification risk, we may place the entry under restricted review. This keeps your work but stops the unresolved content from passing through normal portfolio, reporting, sharing, assessment or AI workflows.

You may edit or delete a restricted entry. If the restriction is based on a suspected direct identifier, you must remove it before the entry can be evaluated again. If it is based on combination risk, you must edit or generalise the relevant information before re-evaluation. Acknowledging the restriction is not enough to clear it. A warning, the absence of a warning or your acknowledgement is not a legal determination and does not make prohibited content permissible.

If we suspect prohibited content, we may restrict access, inspect relevant content where lawful, quarantine or delete it, preserve necessary evidence, investigate the incident, and notify you, an institution, affected persons or regulators where appropriate. These steps do not transfer your confidentiality or compliance responsibilities to us.

The full Acceptable Use and Patient Data Policy applies. Report suspected patient data promptly to privacy@alessiahq.com and do not duplicate, download or share it while the issue is being handled.

7. Trials, subscriptions and payment

7.1 Plans and purchase information

Alessia offers several subscription plans. Depending on the plan and purchase channel, you may pay monthly, annually in advance or, where Apple offers the option, by monthly payments under a 12-month commitment. Before purchase, we show the features, storage, usage limits, subscription term, billing frequency, total price and current prices. Prices on our direct checkout are ordinarily based in pounds sterling and include or exclude taxes as stated. Direct checkout is available only where our approved payment service supports the billing country, currency, product and transaction. An app store may display and collect a price in local currency under its own availability and payment rules.

Regional pricing

Prices may differ between countries or territories. When setting regional prices, we may consider local income and purchasing-power indicators, currency and exchange-rate conditions, applicable taxes, app-store price tiers and fees, payment-service availability, regulatory requirements and local market conditions. The balance of these factors may differ by purchase channel.

We use the billing country associated with the purchase channel to determine the regional price. For an Apple App Store purchase, this is ordinarily the country or region associated with your Apple Account. For a Google Play purchase, it is the country associated with the store transaction under Google's rules. For an eligible direct-web purchase, it is the billing country verified during checkout. Your nationality, residence and country of professional practice do not determine your billing country. We do not personalise regional prices using your profession, workplace, portfolio activity or other User Content.

You must provide accurate billing-country information and must not misstate it or circumvent store or payment controls to obtain a price for which the purchase is not eligible. If your billing country changes, you must update it through the purchase channel where that channel permits. We may ask you to confirm or correct the billing country before applying a different regional price.

Your purchase is governed by the currency, subscription term, billing frequency and total price shown before you confirm it. Regional pricing does not give you a permanent right to a particular discount or price compared with another country or territory.

We may review regional prices when the relevant factors change. Any decrease will apply no later than the next renewal permitted by the purchase channel. Before an increase applies, we will tell you which billing country we propose to use, the new price, the renewal date when it will take effect, how to correct an error and how to cancel. The increase will apply only from the first renewal after at least 30 days' notice and any longer notice or consent required by law or the relevant store. A regional price change will not alter the price or interrupt your access during a subscription or commitment period you have already paid for.

Annual and commitment plans

The annual base price for a plan is ordinarily 70% of twelve payments at the corresponding monthly base price. The purchase channel may round converted local prices to an available price point, so the exact annual price and any comparison with monthly billing are shown before purchase.

If Apple offers monthly payments under a 12-month commitment, the plan is still an annual commitment. It is not a cancel-any-time monthly plan. Before purchase, Apple shows the monthly payment, number of payments, total commitment price, renewal arrangement and applicable cancellation information. Unless mandatory rights or a store decision, such as an approved refund, provide otherwise, cancelling during the commitment stops the next 12-month commitment from renewing but does not stop the remaining monthly payments for the current commitment. Availability varies by territory, device and operating-system version.

7.2 Trials

We may offer a free trial. Its duration, eligibility, payment requirements and any automatic conversion terms are shown before the trial begins. Unless the offer states otherwise, only one trial is available per person. A direct trial that does not require payment details ends without charge unless you actively subscribe. A store-managed trial may convert to a paid subscription if the purchase screen says so and you do not cancel through the store in time. Where a trial will automatically convert, Alessia or the relevant store will send the required reminder, including at least seven days before conversion where Alessia controls the notice, subject to any longer period required by law.

We may refuse or end duplicate, abusive or ineligible trials.

7.3 Automatic renewal

Paid subscriptions renew automatically until cancelled. Each renewal is for a period equal to the subscription term you selected. Billing frequency may differ from that term. For example, monthly payments under a 12-month commitment are instalments within an annual term. After the twelfth payment, the subscription renews into another 12-month commitment unless you cancel before the commitment renews.

Before purchase, we will show the recurring price, subscription term, billing frequency, renewal arrangement and how to cancel. You authorise the relevant payment provider to charge the payment method associated with your purchase on each payment date. If the law applicable to your subscription requires renewal reminders, renewal cooling-off periods or particular exit arrangements, those statutory arrangements apply and take priority over this section.

7.4 Store and web billing

The relevant app store handles purchases made through it. Alessia may also offer direct web purchases through third-party checkout, subscription and entitlement services. For an eligible direct-web purchase, the checkout identifies the merchant of record. That merchant sells the subscription to you as an authorised reseller of the Service and is responsible for the payment, invoicing and transaction-tax functions identified at checkout under its linked terms and privacy information.

Alessia provides the Service. Your statutory rights and remedies relating to the Service, including the cancellation and refund rights in section 7.6 and your rights under section 18, remain exercisable against Alessia regardless of who processes the payment. Alessia does not receive your full card details. Current provider identities and roles are published in the Subprocessor and Service-provider List.

You must create or sign in to your Alessia account before making a direct web purchase. The resulting subscription is linked to that account. We do not offer anonymous direct-web purchases that can be claimed by an account later.

You must manage your subscription through the app-store or direct-web customer portal provided for your purchase. Deleting the app does not cancel a subscription. Deleting your Alessia account cancels future renewal of a direct-web subscription, but it does not cancel a subscription purchased through the Apple App Store or Google Play. You must cancel an Apple or Google subscription separately through that store before renewal.

If the available subscription-management route permits plan changes, an upgrade that increases features or limits takes effect after you confirm the displayed charge and effective date. A downgrade ordinarily takes effect at the next renewal so that you retain your current paid access until then. A change in billing frequency follows the price and effective date displayed before confirmation.

If an app store cannot apply a regional price change to an existing subscription, we may invite you to stop its renewal and purchase a replacement subscription through an available channel. Alessia cannot cancel an app-store subscription for you. Before you confirm a replacement, we will identify the proposed price and start date and the available steps for avoiding an unintended overlap or gap. We will not shorten an already-paid subscription or commitment period merely because the billing country or regional price changed.

We do not delete your content merely because a downgrade leaves you above a storage or usage limit. When the new limit takes effect, affected creation or upload features may become read-only until you reduce usage or upgrade. Export, deletion, cancellation, privacy controls and support remain available.

If a payment fails, the relevant payment provider may retry it and may offer a billing-grace period under its rules. We do not promise the same number of retries or grace period for every purchase channel. Your normal access continues while the provider reports the subscription as active or in grace and returns automatically if payment is recovered. If the entitlement expires, your account enters the ordinary 90-day read-only and export period described in section 8. We do not delete your portfolio merely because a payment fails.

If a payment is disputed, charged back or reversed, access follows the entitlement status reported by the relevant provider. We do not automatically treat a dispute as fraud or delete your content. If the entitlement finally ends, the ordinary 90-day read-only and export period applies; access may be restored if the entitlement is reinstated. We may investigate and act on deliberate or repeated payment abuse under section 15.

7.5 Price changes

We may change a renewal price by giving at least 30 days' notice and any longer notice required by law or the relevant store. A new price applies from the next renewal identified in the notice. You may cancel before it takes effect. Store consent requirements also apply.

A regional price change under section 7.1 may increase or decrease the renewal price. For a 12-month commitment, the new regional price applies to the next 12-month commitment and not to a remaining monthly payment within the current commitment. A purchase channel may apply a decrease sooner where its rules permit. Any increase remains subject to the notice, correction, cancellation and store-consent protections in section 7.1 and this section.

7.6 Refunds and statutory cancellation rights

The relevant app store determines refunds for purchases it processes. For direct web purchases, contact support@alessiahq.com; any approved refund may be processed through the merchant of record under its applicable terms. We may provide a refund or credit where required by law or at our reasonable discretion.

Alessia does not offer an unconditional refund merely because a request is made during the first 30 paid days. Any additional money-back promise applies only if expressly shown at purchase, and its stated conditions form part of the purchase terms.

If you buy as a consumer, you have a legal right to cancel a direct-web purchase without giving a reason within 14 days from the day the contract is concluded. To cancel, tell us before the period expires by emailing support@alessiahq.com with a clear statement that you are cancelling, or by using the model cancellation form below. We will acknowledge receipt without delay.

If you cancel, we will reimburse every payment received for the cancelled contract no later than 14 days after the day you tell us, using the same means of payment you used, at no cost to you. Because you ask us at signup to begin providing the Service immediately rather than waiting until the cancellation period has ended, if you cancel within the period we may deduct an amount for the Service supplied up to the time you told us, proportionate to the full price of the subscription period. Where a purchase includes digital content supplied immediately with your separate express consent and your acknowledgement that the cancellation right is then lost, the right does not apply to that digital content.

Your request for immediate supply, and any consent and acknowledgement for immediate digital content, are collected as separate confirmations at checkout; they are not given merely by accepting these terms.

A purchase made through an app store is billed by that store and the store's refund process applies to the payment, but nothing in this section limits your statutory rights and remedies against Alessia as the provider of the Service. A free trial begins immediately and can be cancelled without charge before conversion. Any new or renewal cooling-off rights required by law also apply.

Model cancellation form: complete and return only if you wish to cancel:

To Alessia International Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom, support@alessiahq.com:

I hereby give notice that I cancel my contract for the supply of the following service: [subscription plan],

ordered on [date of purchase],

name of consumer,

address of consumer,

date.

8. Cancellation, expiry and deletion

You may stop renewal at any time using the channel through which you subscribed. For a rolling monthly subscription, cancellation ordinarily takes effect at the end of the current paid month. For an annual subscription paid in advance, it ordinarily takes effect at the end of the paid annual term. For monthly payments under a 12-month commitment, cancellation ordinarily stops the next commitment from renewing, but the remaining monthly payments and access continue until the current commitment ends. These rules are subject to mandatory cancellation and refund rights, the applicable purchase terms and any different outcome approved by the relevant store. Cancellation does not otherwise retrospectively refund charges.

You may separately request account deletion. Once we verify your deletion request, access is removed immediately and we send confirmation. We delete live account data within three days, except for information subject to a legal hold or which we must lawfully retain.

Deleting your account cancels future renewal of a direct-web subscription. It does not cancel a subscription purchased through the Apple App Store or Google Play because the relevant store controls that subscription. You must cancel it separately through the store before renewal. Account deletion or subscription cancellation does not by itself create a refund for the current paid period.

We will warn you about an active store subscription and provide the available cancellation route before deletion, but you may still delete your Alessia account without first cancelling the store subscription. If you later create a new account, a remaining valid Apple or Google paid entitlement may be restored where the store permits or requires this. Restoring an entitlement does not restore your deleted portfolio, entries, files or other account data.

After an individual subscription ends, the account will provide read-only access and export for 90 days. At the end of that period, we will delete the live account and User Content unless renewal occurs or retention is required for a legal hold, security or fraud investigation, tax/accounting obligation or active dispute. Deleted content may remain inaccessible in rolling backups until the approved backup-retention period expires, after which it will be overwritten or deleted under the Retention Schedule.

You should export important content before the 90-day period ends.

9. AI-assisted features

AI-assisted features may transcribe recordings, summarise content, draft entries, suggest competency mappings or identify portfolio patterns. AI-assisted drafts and suggestions will be identified in the relevant workflow. Outputs can be wrong, incomplete, misleading or biased. They are suggestions, not verified facts or decisions.

You must explicitly review, correct and approve AI output before it can be submitted as final evidence or used in an assessment, submission or progression-related workflow. Unapproved output must remain a draft and must not influence a progression, credentialing, employment or professional-status decision. Do not submit Patient Personal Data or material you lack authority to disclose. Approved subprocessors process selected content as explained in the Privacy Notice and Subprocessor and Service-provider List. Alessia does not permit submitted API content to be used for general model training. Provider-specific settings, retention and safety or abuse exceptions apply as described in the Subprocessor and Service-provider List.

AI does not make clinical, academic, employment, credentialing, progression or regulatory decisions. We may change, limit or withdraw an AI feature and apply plan-specific usage limits.

10. Calculators and clinical content

For educational and retrospective portfolio use only. Not intended for clinical decision-making or patient care. Verify calculations against the original source.

This warning applies to all calculators, scores, formulas, classifications, ranges, interpretation bands and clinical descriptions. You must independently check inputs, units, assumptions, exclusions, results and current source material.

Clinical content may be simplified, incorrectly implemented, unsuitable for a population or jurisdiction, or out of date. A citation does not mean that an author, publisher or professional body has approved Alessia. The Clinical Calculators and AI Notice forms part of these terms.

We may correct, suspend or remove a calculator or related content immediately for safety, accuracy, licensing or regulatory reasons, including where this affects a saved entry or report.

11. Frameworks, datasets and third-party materials

Competency frameworks, curricula, terminology, classifications, assessment models, reflective models, clinical datasets and publications may belong to third parties. Alessia may display identifiers, links, licensed content and Alessia-authored summaries derived from publicly available sources. Applicable source, licence and acknowledgement information is identified in the Service alongside the relevant content or in the associated documentation. All third-party rights remain with the relevant owner.

Unless the relevant licence expressly permits it, you may use those materials only within the Service for your own portfolio and may not reproduce, extract, translate, adapt, distribute or commercialise them. Reports may include identifiers or links to framework items and your evidence; they do not give you a licence to republish a full framework.

References to a third party do not imply endorsement, accreditation, partnership or guaranteed acceptance. We may change or remove material if rights, accuracy or availability cannot be verified.

12. Assessments, reports and shared links

You are responsible for checking a report before using or sharing it. A generated report reflects selected User Content and settings at a point in time and is not an official, verified or complete professional record.

Alessia delivers PDF reports to the owning account user through an authenticated HTTPS response. Alessia does not create or store a persistent public sharing link. You may share a downloaded PDF at your discretion, subject to confidentiality, privacy, intellectual-property and professional duties. We cannot control a recipient's later use after you share it.

A recorded supervisor name, uploaded signature, feedback item or external assessment does not establish identity, authorship or approval unless it has been independently verified. Institutions, employers, educators and professional bodies remain responsible for their own assessment and progression decisions.

13. Anonymous information and service telemetry

We may create genuinely anonymous information and aggregated statistics that do not identify you, a patient or an Institution ("Anonymous Information"). We may use it to improve and secure the Service, plan capacity, carry out analytics and benchmarking, and conduct research. We may also use Anonymous Information to develop, train, test, evaluate and improve Alessia-controlled statistical and AI models.

Anonymous Information does not include identifiable or pseudonymised User Content. We exclude raw narratives, audio, images, video, attachments, transcripts and signatures unless a documented, context-specific assessment establishes effective anonymisation for the intended use. We also exclude third-party frameworks, terminology, calculators and other licensed materials unless the applicable rights permit model use.

We do not permit a provider to use Anonymous Information for its own or general model training. We will not begin this use until we have documented and approved the applicable legal basis, any required special-category condition, impact assessment and safeguards. We assess the relevant risks of singling out, linkage, inference, memorisation and extraction. We will not publish or disclose a benchmark or model output that reasonably permits re-identification.

Our use of account, device, support, security and product-usage data is explained in the Privacy Notice. Product analytics may be enabled subject to the controls described there and in the Cookie and Similar Technology Notice. The current provider is identified in the Subprocessor and Service-provider List. Marketing communications are optional and may be unsubscribed from at any time.

14. Availability, changes and support

We aim to provide a reliable Service but do not promise uninterrupted or error-free availability under an individual plan. Maintenance, security incidents, provider outages and events beyond our reasonable control may affect access.

We may update the Service and make reasonable changes to features. If we permanently remove a material paid feature during a current prepaid period without a safety, legal, security or third-party-rights reason, we will provide an appropriate remedy required by law, which may include an alternative, credit or pro-rata refund.

General support is available at support@alessiahq.com and +44 20 4514 5863. For a direct-web purchase, the merchant of record or payment provider handles the payment, invoice, payment-method, transaction-dispute and subscription-management functions identified at checkout. Alessia supports your account, plan features and entitlements and will direct a payment enquiry to the appropriate provider route where necessary.

15. Suspension and termination

We may suspend access immediately where reasonably necessary to protect patients, users, institutions, the Service or third-party rights. We may also suspend access to investigate suspected unlawful or prohibited content, respond to a legal request, prevent security abuse, address non-payment where the provider no longer reports the subscription as active or in grace, or address a material breach.

Where reasonably possible, we will explain the reason and provide an opportunity to correct the issue. We may terminate the agreement for an uncorrected material breach after reasonable notice, or immediately where the breach cannot be remedied or continued access creates material risk. Mandatory refund and data-access rights remain unaffected.

You may terminate by cancelling renewal and asking us to close your account. Provisions intended by their nature to continue, including intellectual property, confidentiality, disclaimers, liability, dispute and retention provisions, survive termination.

16. Privacy and confidentiality

Our Privacy Notice explains who controls personal data. You normally control personal data in the User Content you choose for your professional portfolio, and Alessia processes it on your behalf. Alessia separately controls account, billing, communications, analytics, security, complaint and legal-administration information used for its own purposes. The notice also explains international transfers, recipients, retention and how we route rights requests.

You are responsible for any independent controller obligations arising from your professional use, including confidentiality, transparency and the lawful collection of information about supervisors, assessors or colleagues. You may record a supervisor's, assessor's or colleague's details only if they relate to a genuine professional or educational relationship, are reasonably necessary for your portfolio, and you are permitted to provide them to Alessia. If applicable law, professional duties or an Institution's policies require prior permission, you must obtain it before entering the details. Where reasonably practical, tell the person that you have recorded their professional details in Alessia and direct them to Alessia's Privacy Notice.

Before saving a person's professional email address, you must confirm that their name, professional email address and the relationship you recorded are accurate. The details must relate to a genuine professional or educational relationship, and you must be permitted to provide them to Alessia. A professional contact address may use a personal or consumer email domain, but the domain does not verify the person's identity, role or authority.

Acting on your instructions, the Service will send the person a privacy notice. It identifies you by name and as controller of the relevant individual-account information, identifies Alessia as your processor, and describes the claimed relationship. We send a new notice if the email address or controller changes, or if the recorded relationship changes materially. A minor name or spelling correction does not by itself trigger another notice. You cannot suppress a required notice. The notice contains no patient information, portfolio entry details, assessment content or AI content.

If the recipient disputes their identity or the relationship, the relevant information may be restricted while the controller reviews it. For an individual account, Alessia will assist you with the request, may tell you only that the details are under review or require correction, and will not provide the recipient's message, explanation, contact details or other complaint information. For an Institution account, the Institution controls any communication with you. Alessia's Privacy Notice explains how those individuals may obtain information, contact the relevant controller and use Alessia's Privacy Officer route. Alessia may independently restrict communications or content where necessary for security, abuse prevention, compliance with law or enforcement of these terms.

We use appropriate technical and organisational measures designed to protect User Content, but no service can guarantee absolute security. Do not use the Service for information that these terms prohibit or as the sole repository for essential records.

17. Intellectual property and feedback

Alessia and its licensors own the Service, software, design, brand and Alessia-created materials. Except for the limited use right in section 4, no right is transferred to you.

The Alessia name and logos are trade marks of Alessia International Ltd or its licensors, whether or not registered. Without our prior written permission, you must not use them, or a confusingly similar name or mark, in a product or service name, domain name, username, app, advertising or search keyword, or in a way that suggests endorsement, partnership or verification by Alessia. You may refer to Alessia accurately and fairly where the law permits, for example by naming the Service in your portfolio or CV.

If you voluntarily provide product feedback, you permit us to use it without restriction or payment, provided we do not identify you publicly without permission. This does not transfer ownership of your User Content.

18. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any other liability that cannot legally be excluded or limited, or your mandatory consumer rights.

If you subscribe as an individual rather than through an Institution or other organisation, we treat you as a consumer for cancellation, refund and liability purposes, even if you use the Service wholly or partly for your profession.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses, or for loss caused by your prohibited patient-data submission, failure to check clinical or AI content, unauthorised sharing, or use contrary to these terms, except to the extent caused by our breach and legally recoverable. Your responsibility to keep an export does not exclude liability for loss caused by our own breach or failure to use reasonable care and skill.

If you use the Service for professional or business purposes and are not a consumer, then, subject to the first paragraph:

• neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, anticipated savings, goodwill or opportunity;
• Alessia is not liable for a clinical, credentialing, employment, academic or regulatory decision made by you or a third party; and
• Alessia's total aggregate liability arising from the Service in any 12-month period is limited to the fees you paid for the Service in that period.

The professional/business limitations apply only to the extent permitted by the law governing the particular acquisition. They do not exclude a mandatory consumer guarantee or remedy that applies to a professional or small-business purchaser.

19. Changes to these terms

We may update these terms for legal, regulatory, security, product or commercial reasons. We will give at least 14 days' advance notice before an ordinary material change takes effect. A change may take effect sooner if it is urgently required for law, regulation, security, patient protection or the prevention of abuse. In that case, we will give notice as early as reasonably practicable. Any longer mandatory local notice period still applies, and the separate renewal-price notice in section 7.5 remains at least 30 days.

If a change materially alters the consumer contract, we will require fresh affirmative acceptance before the changed terms govern continued use. This includes a material change to payment or renewal obligations, permitted or prohibited use, rights in User Content, liability or dispute terms, termination or suspension, or data-access consequences. We may publish routine clarifications, supplier-list updates and non-material corrections with a dated version history and appropriate notice without requiring reacceptance. A privacy or cookie change that requires consent will use the applicable separate consent flow rather than acceptance of these terms.

A change will not retrospectively reduce a mandatory right or materially alter a current prepaid subscription without an appropriate remedy. If you do not agree, you may stop using the Service and cancel renewal before the change takes effect.

We deliver required notices about these terms and other material consumer legal-document changes by email to your account address and by notice within the Service. We do not promise notice by SMS, post or telephone. Where fresh acceptance is required, the acceptance step is presented within the Service and recorded against the applicable version.

If you do not accept a materially changed version by its effective date, you may not continue to create, edit or upload content or use AI-assisted features. You will retain read-only access, export, cancellation, privacy controls, account deletion and support. We will prevent a further direct-web renewal where that renewal is within Alessia's billing control unless you later accept. An app-store subscription remains governed by the store's cancellation controls, so you must use the store cancellation route we provide; refusal of changed terms does not itself guarantee cancellation by the store. Mandatory refund and paid-period rights remain unaffected. When the subscription ends, the normal 90-day read-only/export period in section 8 applies.

20. Governing law, complaints and notices

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you are a consumer, you retain any mandatory right to rely on the law or courts of your country of residence, and if you live in Scotland or Northern Ireland you may also bring and defend proceedings in your local courts.

Contact support@alessiahq.com first with a product, account, billing or service complaint. We aim to acknowledge service complaints within five business days and resolve them without undue delay. Alessia is not obliged to use, and does not currently participate in, a certified alternative-dispute-resolution scheme for consumer complaints; if we cannot resolve a complaint, the courts and any applicable consumer authority remain available to you. Legal notices may be sent to legal@alessiahq.com or our registered office. Privacy concerns may be sent to privacy@alessiahq.com. We may notify you at the email address associated with your account or through the Service.

These terms, the Acceptable Use and Patient Data Policy, the Clinical Calculators and AI Notice, Schedule 1 and any plan or purchase terms shown to you before purchase form the entire agreement between you and Alessia for the Service. They replace earlier proposals and discussions about it. This does not exclude or limit liability for fraud or fraudulent misrepresentation. It also does not affect information we gave, or were required to give, before purchase that consumer law treats as part of the contract, anything we said that the law treats as binding on us, or your other mandatory rights.

If part of these terms is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a genuine reorganisation, financing or sale if doing so does not reduce your mandatory rights.

21. Mobile application licence and store terms

We license, rather than sell, the mobile application to you. The licence is limited to using the application on devices you own or control and as permitted by the applicable Apple App Store or Google Play usage rules, including permitted family or volume-sharing arrangements where applicable.

You must comply with applicable third-party terms, mobile-network terms, sanctions and export-control laws. You confirm that you are not located in a country subject to an applicable government embargo and are not listed on an applicable prohibited or restricted-party list.

21.1 Apple-required terms

For an application obtained through the Apple App Store:

• this agreement is between you and Alessia, not Apple;
• Alessia, not Apple, is solely responsible for the application, its content, maintenance and support, subject to these terms;
• Apple has no obligation to provide maintenance or support;
• to the maximum extent permitted by law, Apple has no warranty obligation for the application. If the application fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, under its rules; Alessia remains responsible for other claims attributable to such failure;
• Alessia, not Apple, is responsible for addressing claims relating to the application or your possession or use of it, including product-liability, regulatory and consumer-protection claims;
• if a third party claims that the application or your use infringes intellectual property, Alessia, not Apple, is responsible for investigation, defence, settlement and discharge of the claim to the extent required by these terms and applicable law;
• Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce these app-licence terms against you; and
• Alessia's developer and support contact is Alessia International Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom, support@alessiahq.com, +44 20 4514 5863.

21.2 Google Play

For an application obtained through Google Play, Google is not a party to this agreement. Google Play's then-current distribution, payment, subscription, cancellation and refund rules apply to the store transaction. Alessia remains responsible for the Service and support subject to these terms.

Schedule 1 - Individual User Content processing terms

1. Roles and scope

Where you determine the professional portfolio purpose for personal data in User Content, you are the controller and Alessia is your processor. These terms are the binding data-processing instructions between us. They apply for as long as Alessia holds that User Content to provide the Service, including the applicable export, deletion and backup-expiry period.

These terms do not change the actual role of another controller or Alessia's separate controller role for its own purposes.

2. Documented instructions and processing details

You instruct Alessia to collect, store, organise, retrieve, display, map, convert, back up, transmit to approved subprocessors, generate user-requested reports, process optional AI features you initiate, apply the patient-data and security safeguards in these terms, assist with rights and incidents, create and use Anonymous Information under section 13, and return, restrict or delete User Content as described in the Service and Retention Schedule.

You may give additional instructions through supported Service controls. An instruction outside the Service's agreed scope requires Alessia's written agreement and may be subject to reasonable implementation cost. Alessia will tell you if it considers an instruction to infringe applicable data-protection law, unless law prohibits that notice, and may suspend the affected processing while the issue is resolved.

3. Your controller responsibilities

You are responsible for the lawfulness, fairness, accuracy and minimisation of personal data you choose to place in User Content; providing required privacy information; responding to people whose information you control; and identifying an Article 6 basis and any required Article 9 or other sensitive-data condition. You must comply with professional confidentiality, workplace and Institution requirements. Alessia's safeguards and assistance do not transfer those responsibilities.

4. Alessia's processor obligations

Alessia will:

• process User Content only on these instructions, supported Service instructions and applicable law;
• ensure people authorised to process it are subject to confidentiality obligations;
• maintain technical and organisational security measures appropriate to the risk;
• assist you, taking account of the processing and information available to Alessia, with applicable rights requests, security obligations, breach notifications, DPIAs and regulator consultation;
• notify you without undue delay if Alessia becomes aware of a personal-data breach affecting User Content for which you are controller, using your account contact route;
• provide information reasonably necessary to demonstrate compliance with these processing terms; and
• delete or return User Content at the end of the applicable period, subject to law, documented legal holds and backup expiry described in the Retention Schedule.

5. Subprocessors and international transfers

You give Alessia general authorisation to use the subprocessors in the current Subprocessor and Service-provider List for the stated functions. Alessia remains responsible for binding each subprocessor to materially equivalent data-protection obligations. We will give appropriate advance notice of a new processor category or a material change affecting User Content. You may object on reasonable data-protection grounds before the change takes effect; if no reasonable alternative is available, either party may end the affected feature or Service subject to mandatory rights.

Restricted international transfers will use the safeguard described in the Subprocessor and Service-provider List and Privacy Notice. Your use of a user-initiated feature instructs its disclosed transfer where that instruction is lawful.

6. Rights, audits and end of processing

If Alessia receives a request concerning User Content you control, it may acknowledge and route the request, restrict affected information where appropriate, and assist you rather than decide the controller's response. Alessia may respond directly where required by law or for information Alessia controls independently.

On reasonable written request, Alessia will provide available compliance information relevant to this processing. If that information is insufficient, Alessia will permit a proportionate audit by you or an independent reviewer bound by confidentiality, ordinarily no more than once each year unless a breach, regulator or demonstrated material concern justifies more. The audit must protect other customers, security and confidential information and avoid unreasonable disruption; you bear your audit costs unless applicable law requires otherwise.